Frequently Asked Questions
Everything listed as in stock is in stock, we endevour to dispatch all orders received before 1pm that day, you should receive them within 24/48 hours. Excludes weekends and bank holidays. If your order is for overseas the standard lead time is 3-5 days.
- Can I track my order
Absolutely - we will e-mail you with the tracking number and you can track at www.dpd.co.uk simply enter your tracking number.
- I need to know when the courier will deliver
Our courier can give you an estimated time of delivery. If you give us your mobile number the courier will text you on the morning your parcel is out for delivery, giving you a 1 hour window they will delivery in. If this time is not convienient simply reply to the text choosing one of the other options (options are for a different days)
Yes of course! we are open 9.30-5pm Mon to Friday. Simply place your order on-line tell us in the note you would like to collect, if you put a rough time/day you would like to collect & we will have your order ready for you when you arrive at our reception.
We have offices with a warehouse in Navenby, Lincolnshire LN5 0BQ
We are open for collections 9.30 - 4-30 Mon to Thursday 9.30 - 3.30 Friday
Please let us knopw when you are planning to collect and we will ensure we have everything ready for you