If you are not happy with your purchase for whatever reason, simply return it to us in its original condition and packaging within 7 days for a full refund.

We accept returns up to 28 days on all orders with the following conditions:

 Carriage is not refundable​
Open goods are non refundable
Goods outside the 28 days are non refundable

Please note that carriage is a direct cost and subsidised on express orders. Carriage costs are as follows -
£6 for orders under £50
£10 for orders over £50
(£15 for Highlands & Islands)

We advise all goods to be returned via a signed for method as Birth Supplies cannot be held responsible for goods not received.

Faulty Goods
All our goods carry the full manufacturers warranty. Once we or the manufacturer have established the fault, we will refund or replace (according to manufacturers instructions). The cost of returning the goods to us will also be reimbursed if the goods are proved faulty.

This returns policy does not affect your legal rights.

NB. any returns received outside of this policy will not be processed. Please call us on 01526 344 266 for more details.
Opened goods are not returnable. 

Return Address
Returns Department
Unit 1 & 2
Coldham Road Industrial Estate
NB - Please remember to enclose your order details with your return

Cancellation of Orders
You can cancel your order prior to shipping with no cost penalty being incurred and full credit of your account if monies have already been taken. You can cancel an order by contacting us.

Orders received before 1pm will be processed the same day.
Orders received after 1pm will be processed the next working day. Please be aware that this is not a guaranteed service & we cannot be held responsible once the goods are with the courier.