Frequently Asked Questions

How soon will I receive my order?
• Our website is live, so everything listed is available to purchase & in stock. We endeavour to dispatch all orders received before 2pm that day - orders over £10 will be with you the following day, smaller orders should be received within 24/48 hours. Excludes weekends and bank holidays. If your order is for overseas the standard lead time is 3-5 days.

Can I track my order?
• Upon placing your order you'll receive e-mail confirmation. Once your order has been dispatched you will receive a second e-mail with a tracking number (not for small orders under £10 or overseas orders).

How will I know when the courier will deliver?
• As long as you provide us with a mobile number when you place your order you'll receive a text from the courier on the day of delivery with an estimated delivery time - usually a 1 hour time slot. (This doesn't apply to small or overseas orders).

Can I collect my order?
• You are more than welcome to collect your order from us but please contact us first to arrange this as we do not have a showroom/shop.

Where are you based?
• We are based in Coningsby, Lincolnshire.