Frequently Asked Questions

CORONAVIRUS/COVID-19 We are constantly monitoring and keeping abreast of developments with the Covid-19 outbreak and we can confidently assure our customers that we have their best interests at the forefront of our business.
 
  • We are certified ISO 9001/2015. This means that our procedures are independently verified and checked to ensure that we meet or exceed the required standard so that you, our customer, can have absolute confidence in our company and our products.
  • All of our recent imports of birth pool liners were sent from China in December. The product travelled by shipping container and arrived from Guangdong into the UK after a 35 day transit as storms on the high seas slowed their movement and disembarkation. The best medical advice we have is that this period would have been sufficient to effectively reduce any risk of transmission to net zero.
  • We do not commission third party warehousing to store and manage our stock. This means that we can ensure that we have confidence that our procedures are maintained at all times and in all processes. Our warehouse is based in rural Lincolnshire and our small, dedicated team handle your goods to the highest standards to ensure that everything you purchase will arrive to you in a safe and timely manner.
  • As we only have permanent employees working for us, we can categorically state that they have been trained to the highest standards in the handling of your goods. In addition, we are able to guarantee to our customers that none of our staff have been outside of the UK within the last 4 months.

If you have any other questions or concerns regarding Covid-19, please do not hesitate to call us on 01526 3442266



How soon will I receive my order?
• Our website is live, so everything listed is available to purchase & in stock. We endeavour to dispatch all orders received before 2pm that day - orders over £10 will be with you the following day, smaller orders should be received within 24/48 hours. Excludes weekends and bank holidays. If your order is for overseas the standard lead time is 3-5 days.

Can I track my order?
• Upon placing your order you'll receive e-mail confirmation. Once your order has been dispatched you will receive a second e-mail with a tracking number (not for small orders under £10 or overseas orders).

How will I know when the courier will deliver?
• As long as you provide us with a mobile number when you place your order you'll receive a text from the courier on the day of delivery with an estimated delivery time - usually a 1 hour time slot. (This doesn't apply to small or overseas orders).

Can I collect my order?
• You are more than welcome to collect your order from us but please contact us first to arrange this as we do not have a showroom/shop.

Where are you based?
• We are based in Coningsby, Lincolnshire.